Services
Done-For-You Online Business Management & Operations Support
“You’re Leaving Money on the Table”
✔ Follow-ups handled
✔ Client experience managed
✔ Operations owned
✔ Time back every week
What Our Customers Have To Say
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Jessica Tinner has become an invaluable part of my speaker support team! As a full-time keynote speaker, I need virtual help to stay organized and on top of client requests. Jessica has been incredible. She understands the speaking business and speaking systems. Furthermore, she has excellent attention to detail, takes pride in her work, and spreads good energy. In addition to the incredible logistics and operations work, she even helps our sales team member identify potential business opportunities! If you need to upgrade your speaking business and are willing to give up control and let an expert take the wheel, I highly recommend Jessica!
Crystal Washington
Futurist, Author, and Hall of Fame Speaker
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I've had the pleasure of working alongside Jessica for over three years and throughout this time, she has consistently impressed me with her dedication, attention to detail and commitment to excellence. Jessica is also incredibly reliable and always stays on top of her tasks. You can count on her to meet deadlines consistently and deliver high-quality work, exceeding expectations regularly. Beyond her technical skills. Jessica is a fantastic team player. She is always willing to help others, offering her expertise and support whenever needed. Her positive attitude and collaborative spirit lift the team's morale and foster a sense of camaraderie."
Aletha McManama
Founder of Ingame Strategy & Support.
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I highly recommend Jessica Tinner, our Director of Stellar Service and the indisputable Queen of Details at Franchise Speakers. Over the past three years, Jessica has played a crucial role in enhancing our client and speaker experiences, meticulously running our 107-point Stellar Service Checklist for every event. Her exceptional attention to detail ensures that nothing is overlooked, truly making her the backbone of our operation. If you're looking for someone who embodies commitment, precision, and a passion for service, look no further than Jessica Tinner. If you're looking for someone who embodies commitment, precision, and a passion for service, look no further than Jessica Tinner. -
Katrina Mitchell
Chief Match Maker at Franchise Speakers.
“You’re Always”
“Almost Caught Up”
Your business looks successful from the outside. Speaking gigs. Clients. Opportunities coming in. But follow-up only happens if you do it. Client delivery works because you stay on top of details. When something breaks, it lands on you by default.
You are the system.
And that means you never fully step away.
This is why your days feel full even when revenue is growing. You are doing the work an online business manager would normally handle, on top of everything else you are responsible for.
Saying Yes Feels Risky Now
You want to take the next opportunity. Another speaking gig. Another client. Another program. Instead of excitement, your first thought is what will fall apart after the yes.
You know what comes next.
✔ More follow-up.
✔ More coordination.
✔ More questions are routed straight to you.
You have tried help before and still had to explain everything or fix mistakes. That taught you to hold tighter, even when it costs time and money.
This is the gap that online business manager services are meant to fill.
Someone owning the work, so growth stops feeling fragile.
Built for speakers and female founders
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5+ years running founders operations
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Designed for ongoing operations
Built for speakers and female founders 〰️ 5+ years running founders operations 〰️ Designed for ongoing operations
Why Done-For-You Operations Support Works
“Say goodbye to…”
✕ Late-night inbox checks
✕ Leads waiting on follow-up
✕ Client questions are routed to you
✕ Time off with conditions
✕ Saying yes with hesitation
“Instead, you’ll…”
✓ Follow-up handled daily
✓ Client delivery moving forward
✓ Questions routed away
✓ Time off without prep
✓ Saying yes with trust
This is done-for-you online business management and operations support.
The work is owned, not passed back to you.
The Easiest Way to Go From Doing Everything Yourself to Having Business Management & Operations Handled
“You’re Leaving Money on the Table”
Growth Partner
This is for you if you’re doing too much on your own.
Your days are filled with inbox work, follow-ups, and scheduling instead of serving clients or booking the next opportunity. This level handles the daily operations that keep pulling you out of your lane.
What’s handled:
Calendar and email management
Client communications and follow-ups
Scheduling 1:1 calls, VIP days, and coaching sessions
Invoicing and client payments
Event coordination and logistics
Online file system setup and organization
Community and membership management
Sending a client and family gift
SOP creation for recurring tasks
This is hands-on support that gets you out of the weeds and keeps the business moving day-to-day.
Ops Manager Lite
This is for you if things are moving fast and you need visibility.
You have projects, people, and deadlines in motion. What’s missing is oversight, so nothing slips quietly while you focus elsewhere.
What’s handled:
Project oversight and tracking
Progress tracking and reporting
Systems monitoring and adjustments
Event prep and follow-through
CRM support and maintenance
SOP creation for evolving workflows
Light operational support across active projects
This level gives you awareness and control without pulling you back into daily task management.
Right Hand Partner
This is for you if your business is complex and growing.
You’re running programs, launches, speaking engagements, and teams. You don’t need task help. You need someone inside the business who owns operations alongside you.
What’s handled:
Team and project management
Client experience management across programs
Launch and program support
Bi-weekly reporting and oversight
Contracts and documentation support
CRM oversight
SOP creation and refinement
Event logistics and travel arrangements
Ongoing operations ownership
This is high-touch, long-term support for founders who are done carrying responsibility alone.
“Behind the Business”
Meet Your Virtual Business Manager
I’m Jessica. I support speakers and female founders by taking ownership of the day-to-day work that keeps their business moving.
I do this because I’ve seen what happens when growth shows up and support does not. Details slip. Time disappears. Founders stay stuck in the middle. My role is to step in, own the work, and keep things running while you focus on serving people and saying yes to the right opportunities.
Why Founders Hire a Business Manager at This Stage
When growth is there, but support isn’t, things start to feel fragile. My role is to step in, own the work, and keep operations steady, so saying yes does not come with stress.
“Frequently Asked Questions”
Frequently Asked Questions
Still have questions? Take a look at the FAQ or reach out anytime. If you’re feeling ready, go ahead and apply.
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No. A VA typically waits for direction and handles tasks. This is online business management. I take ownership of operations, follow-up, and client delivery. The work keeps moving without you managing someone day to day.
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That’s normal. Most people aren’t sure at first. We talk through what’s currently landing on you, where things feel shaky, and how much you want off your plate. From there, it’s easy to choose the level that fits.
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I work with the systems already running your business and improve what’s missing. That often includes email and calendar workflows, client onboarding, scheduling, invoicing, file organization, CRM tools, and internal processes that support client delivery and follow-up.
I don’t set things up and walk away. I actively manage and use these systems as part of day-to-day operations.
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No. Many clients don’t have a team yet or are working with one or two people. I often support founders before they build a full team by owning operations and helping create structure so adding people later is easier.
If you do have a team, I can support coordination and oversight depending on your package.
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Communication is clear and consistent. We agree on primary channels upfront so you’re not guessing where things live. You’ll have visibility into what’s handled and what’s in motion without being pulled into every detail.
The goal is fewer interruptions, not more messages.
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Yes, when appropriate and agreed on in advance. Many clients want inbox support, follow-up handled, or client coordination managed directly. We define boundaries clearly so communication stays professional and aligned with your brand.
You’re not left wondering who’s talking to whom.
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I don’t offer coaching, consulting-only work, or one-time setup projects. I’m not a VA waiting for task lists, and I don’t replace roles like marketing, sales strategy, or tech development.
My role is owning operations, follow-up, and client delivery so the business keeps moving without depending on you.
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Pricing is monthly and based on the level of support you choose. Each package reflects how much responsibility and ownership I take inside your business. This is not hourly work and not task-based pricing. You’re investing in ongoing operations support that stays active as your business runs.
Specific pricing is shared on the call so we can match the scope to what you actually need.
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Because this is hands-on, ongoing support, all sales are final once work begins. That said, expectations are clear up front so you know exactly what you’re committing to.